At ClickSure, customer service and
satisfaction is of utmost importance so we regret that some of our customers
may wish to complain from time to time. We do, however, welcome all comments as
they will help us to resolve any issues you may have and to continue to improve
our service to you.
Complaint Process and
Refund Policy
If you are wishing to complain about a refund
then we do ask that you first check that the purchase you are wishing to have
refunded complies with our product refund policy. If not, you are
required to work directly with the seller to resolve the issue, by which the
seller is entitled to request a refund on your behalf up to 90 days after the
date of purchase. For more information please refer to http://www.clicksure.com/refunds
or contact us with your questions.
ClickSure is Always
Looking to Improve
If you are wishing to complain about anything
else then we welcome any comments that can
help us provide a better service to you and help towards improving our
standards of customer care.
We
hope to resolve all customer issues and complaints as quickly and painlessly as
possible so don’t hesitate to contact
us.
Every effort made to contact clicksure has failed. Why is that?
ReplyDeleteeven for also... they promised that they will refund my amount with in 7 to 10 days. passed 15days still they havnt trasferred my money. And i am not able to contact them.
Deletei had tried to there customer care number also. not Attending call
Hi Bhavya, we'er sorry there's been a delay on your refund. It takes 7 to 10 days for the refund to be processed; it can then take around another 10 days for the funds to hit your account. Have you received your refund now?
DeleteI agree.... No one has been helpful- the only way to contact them is via the clicksure website. My refund was apparently refunded to me on 28 August 2013 and has to date 14 November 2013, still not reflected in my credit card account. I have been in contact with my bank and they assure me that no refunds have been made whatsoever. I have tried in vain to follow up with queries with clicksure support without any success. They simply say it has been refunded and it has NOT. I believe I have been duped and in my opinion Clicksure are not what they seem. I am extremely angry!!!! I WANT MY REFUND.
ReplyDeleteHi Tonia,
DeleteWe're very sorry you've been having trouble; have you been refunded yet? If not, can you let us know your order number and we will look into this for you.
Hi Yogesh,
ReplyDeleteHave you received a refund yet? If not, could you let us know your order number and we will look into this for you. Thanks very much.